Shipping policy

Thank you for shopping with The Source. We are committed to providing you with a seamless shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website www.thesourceit.com

Shipping Timeframe

  • Standard Shipping: All orders are processed within 2-3 business days. Once processed, delivery will take between 2 to 3 weeks depending on your location, remember all items are directly shipping from Italy.
  • Processing Time: Please allow 2-3 business days for order processing before your order is shipped.
  • Estimated Delivery Time: After your order has been processed, you can expect your order to arrive within 14-21 business days.

Shipping Costs

  • International Shipping: We offer international shipping to selected countries. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.
  • If you do not receive a shipping confirmation email within 5 business days of placing your order, please contact our customer service team via Instagram.

Shipping Carriers

  • We partner with reputable shipping carriers to ensure your order arrives safely and on time. Our primary carriers include DHL, but we may use other carriers as necessary.

Shipping Address

  • Please ensure that your shipping address is complete and accurate. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
  • If you need to update your shipping address after placing an order, please contact us immediately. Address changes can only be made before the order has been shipped.

Delivery Issues

  • Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
  • Damaged Packages: If your order arrives damaged, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

International Shipping

  • Customs, Duties, and Taxes: International orders may be subject to customs duties and taxes, which are levied once a shipment reaches your country. These charges are paid by us and already included in your total price paid. 
  • Delays: International shipments may experience delays due to customs processing. We are not responsible for these delays.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

  • Email: contact@thesourceit.com
  • Whatsapp: +39 351 569 2947

We appreciate your business and look forward to serving you.

Sincerely,

The Source